{"id":23729,"date":"2026-02-24T14:28:39","date_gmt":"2026-02-24T14:28:39","guid":{"rendered":"https:\/\/www.tsurugi.co.jp\/?page_id=23729"},"modified":"2026-02-24T14:33:16","modified_gmt":"2026-02-24T14:33:16","slug":"return-refund-policy-online-shop","status":"publish","type":"page","link":"https:\/\/www.tsurugi.co.jp\/ru\/return-refund-policy-online-shop\/","title":{"rendered":"RETURN & REFUND POLICY \u2013 ONLINE SHOP"},"content":{"rendered":"

<\/p>\n

TSURUGI INC.<\/strong>
\nEffective Date: 2026.01.01<\/p>\n

This Return & Refund Policy applies only to purchases made through the Online Shop section of www.tsurugi.co.jp<\/a>.<\/p>\n

1. GENERAL RETURN CONDITIONS<\/h3>\n

Returns are accepted only with prior written approval from TSURUGI INC. Unauthorised returns may be refused. To be eligible for return:<\/p>\n

    \n
  • Item must be unused<\/li>\n
  • Item must be unopened<\/li>\n
  • Item must be in original packaging<\/li>\n
  • Item must be returned within 7 days of delivery<\/li>\n<\/ul>\n

    Refunds are issued only after the item is physically received and inspected at our warehouse in Japan.<\/p>\n

    2. NON-RETURNABLE ITEMS<\/h3>\n

    The following items are strictly non-returnable and non-refundable:<\/p>\n

      \n
    • Intimate Wellness products<\/li>\n
    • Hygiene-related products<\/li>\n
    • Opened or used items<\/li>\n
    • Items damaged after delivery<\/li>\n
    • 1.99$ Shop items<\/li>\n
    • Products marked as final sale<\/li>\n<\/ul>\n

      For hygiene and safety reasons, once packaging is opened, the sale is final.<\/p>\n

      3. CHANGE OF MIND RETURNS<\/h3>\n

      If a customer wishes to return an unopened item for personal reasons (change of mind):<\/p>\n

        \n
      • Original shipping fee is non-refundable<\/li>\n
      • A 15% restocking fee applies<\/li>\n
      • Return shipping costs are the responsibility of the customer<\/li>\n<\/ul>\n

        Refund will be issued only after the item is received in unused condition and inspection confirms compliance with return standards.<\/p>\n

        4. DAMAGED OR USED ITEMS<\/h3>\n

        Returns will not be accepted if the product has been opened, shows signs of use, packaging is damaged by the customer, or the product is returned incomplete. Such items will not be refunded and may be discarded.<\/p>\n

        5. WRONG ITEM OR COMPANY ERROR<\/h3>\n

        If we ship an incorrect product, defective product, or damaged product (prior to shipment), we will cover return shipping costs and provide a full refund or replacement. Proof (photos\/video) may be required.<\/p>\n

        6. CUSTOMS RETURNS & IMPORT ISSUES<\/h3>\n

        Customers are solely responsible for compliance with their country\u2019s import regulations. If a parcel is rejected by customs, refused by authorities, or returned due to prohibited goods or unpaid duties:<\/p>\n

          \n
        • Original shipping fee is non-refundable<\/li>\n
        • Return shipping charges imposed by carrier will be deducted from refund<\/li>\n
        • Restocking fee may apply if applicable<\/li>\n<\/ul>\n

          Refund (if any) will be processed after the parcel is physically received back at our warehouse.<\/p>\n

          7. UNCLAIMED OR REFUSED PARCELS<\/h3>\n

          If a parcel is not collected in time, refused by the customer, or returned due to an incorrect address:<\/p>\n

            \n
          • Shipping fee is non-refundable<\/li>\n
          • 15% restocking fee applies<\/li>\n
          • Return shipping charges (if charged to us) will be deducted<\/li>\n
          • Refund processed only after parcel is returned to us<\/li>\n<\/ul>\n

            8. ECONOMY \/ NO TRACKING SHIPMENTS<\/h3>\n

            For Economy shipping, there is no refund guarantee for lost or delayed parcels. Refunds are at the sole discretion of TSURUGI INC. By selecting this shipping method, the customer accepts all associated risks.<\/p>\n

            9. REFUND METHOD<\/h3>\n

            Refunds will be issued via the original payment method. Processing time may vary depending on the payment provider.<\/p>\n

            10. CHARGEBACK ABUSE<\/h3>\n

            If a customer initiates a charge back after confirmed delivery by tracking or in violation of this policy, TSURUGI INC. reserves the right to submit shipment documentation to payment processors, block future purchases, and pursue recovery of funds where legally permissible.<\/p>\n","protected":false},"excerpt":{"rendered":"

            TSURUGI INC. Effective Date: 2026.01.01 This Return & Refund Policy applies only to purchases made through the Online Shop section of www.tsurugi.co.jp. 1. GENERAL RETURN CONDITIONS Returns are accepted only with prior written approval from TSURUGI INC. Unauthorised returns may be refused. To be eligible for return: Item must be unused Item must be unopened […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23729","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"ru","enabled_languages":["en","ru"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"ru":{"title":false,"content":false,"excerpt":false}}},"yoast_head":"\nRETURN & REFUND POLICY \u2013 ONLINE SHOP - Tsurugi Inc.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tsurugi.co.jp\/return-refund-policy-online-shop\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RETURN & REFUND POLICY \u2013 ONLINE SHOP - 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