{"id":22975,"date":"2025-11-10T20:25:57","date_gmt":"2025-11-10T20:25:57","guid":{"rendered":"https:\/\/www.tsurugi.co.jp\/?page_id=22975"},"modified":"2026-09-08T05:11:37","modified_gmt":"2026-09-08T05:11:37","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.tsurugi.co.jp\/zh\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
\n
<\/span>Do you ship to the Middle East?<\/div>
Deliveries to some countries are currently limited (UAE, Israel, Iraq, Iran, Egypt, Oman, Qatar, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan, Lebanon). Please contact us before ordering.<\/div><\/div>\n
<\/span>Why should I trust TSURUGI?<\/div>
TSURUGI INC. is a licensed Japanese company established in 2011 and based in Toyama, Japan. We operate with a valid secondhand dealer license and a registered corporate bank account (MUFJ Bank). All vehicles are delivered to our Toyama yard for documentation and export preparation before shipment. <\/p>\n

You can view our real auction purchases here: Latest Auto Auctions Won By Us<\/a>.<\/p>\n<\/div><\/div>\n

<\/span>How long has TSURUGI been operating?<\/div>
TSURUGI INC. was established on May 2, 2011. We have been operating in Japan for over a decade, providing auction purchasing and export services. <\/div><\/div>\n
<\/span>Can I see real vehicles purchased by TSURUGI?<\/div>
Yes. We regularly publish vehicles purchased at Japanese auctions and delivered to our yard.
\nYou can view them here: Latest Auto Auctions Won By Us.<\/a> <\/div><\/div>\n
<\/span>Is the $1,000 deposit refundable?<\/div>
Yes. If you win and fully pay for the vehicle, the deposit is refunded in full. If you continue bidding without winning, no fee is charged. If you withdraw before purchasing, $100 is deducted as service fee. <\/div><\/div>\n
<\/span>Why is a deposit required?<\/div>
Japanese auctions are binding. Once a vehicle is won, cancellation is generally not permitted. The deposit protects against auction penalties and related costs. <\/div><\/div>\n
<\/span>How do I send payment?<\/div>
We accept international SWIFT bank transfer to our corporate MUFJ bank account. Escrow.com is also available for deposit payments.<\/div><\/div>\n
<\/span>How long does shipping take?<\/div>
Shipping time depends on destination and method (RoRo or Container). We provide an estimated transit time once booking is confirmed. <\/div><\/div>\n
<\/span>Can I inspect the vehicle before bidding?<\/div>
We rely on official auction inspection sheets. Additional inspections may be arranged upon request, depending on auction location. <\/div><\/div>\n
<\/span>Do you guarantee vehicle condition?<\/div>
Vehicles are sold according to auction inspection reports. We explain the grading and notes, but auction condition remains the official reference.<\/div><\/div>\n
<\/span>Can I visit your yard?<\/div>
Our yard operates by appointment only. International clients are welcome to schedule visits in advance.<\/div><\/div>\n<\/p>\n
<\/span>Do I have to pay for the delivery?<\/div>
Yes. Delivery price based on your selected goods weight, and calculated according to Japan Post region and weight price chart.<\/div><\/div>\n
<\/span>I want to place big order, can you make a discount?<\/div>
Yes, of course! Please contact us, so we can make a good price for your order!<\/div><\/div>\n
<\/span>I am looking for Comtec Dash camera manual, can you help?<\/div>
We can help you with any goods purchased from our company, dash cam or vehicle.<\/div><\/div>\n
<\/span>I am not your costumer can you help me with my order from the different place?<\/div>
Unfortunately we are unable to support costumers from another companies.<\/div><\/div>\n
<\/span>I can\u2019t find my Country (Region) during check out can you help?<\/div>
Yes! Sometimes Japan Post stop covering some region or start it over again, so please contact us and we will check if its possible to arrange delivery to your doorstep.<\/div><\/div>\n
<\/span>I am traveling to Japan, can you send my order to my Japanese address?<\/div>
Yes. Please Contact us before making your purchase, we will need your address(More details if it\u2019s a Hotel) ,dates when the parcel have to be delivered.<\/div><\/div>\n
<\/span>I want to buy something not listed in your shop can you help me?<\/div>
Yes, please contact us and we will find this product for you.<\/div><\/div>\n

<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22975","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.5","language":"zh","enabled_languages":["en","ru","zh"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"ru":{"title":true,"content":true,"excerpt":false},"zh":{"title":false,"content":false,"excerpt":false}}},"yoast_head":"\n\u0410\u0443\u043a\u0446\u0438\u043e\u043d\u044b \u0438 \u044d\u043a\u0441\u043f\u043e\u0440\u0442 \u0438\u0437 \u042f\u043f\u043e\u043d\u0438\u0438: \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u0438 \u043e\u0442\u0432\u0435\u0442\u044b | TSURUGI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tsurugi.co.jp\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"- Tsurugi Inc.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tsurugi.co.jp\/frequently-asked-questions\/\" \/>\n<meta property=\"og:site_name\" content=\"Tsurugi Inc.\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-08T05:11:37+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/frequently-asked-questions\\\/\",\"url\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/frequently-asked-questions\\\/\",\"name\":\"\u0410\u0443\u043a\u0446\u0438\u043e\u043d\u044b \u0438 \u044d\u043a\u0441\u043f\u043e\u0440\u0442 \u0438\u0437 \u042f\u043f\u043e\u043d\u0438\u0438: \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u0438 \u043e\u0442\u0432\u0435\u0442\u044b | TSURUGI\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/#website\"},\"datePublished\":\"2025-11-10T20:25:57+00:00\",\"dateModified\":\"2026-09-08T05:11:37+00:00\",\"description\":\"\u041e\u0442\u0432\u0435\u0442\u044b \u043e \u0434\u0435\u043f\u043e\u0437\u0438\u0442\u0430\u0445, \u0441\u0442\u0430\u0432\u043a\u0430\u0445, \u043e\u043f\u043b\u0430\u0442\u0435, \u043f\u0440\u043e\u0432\u0435\u0440\u043a\u0435, \u0434\u043e\u0441\u0442\u0430\u0432\u043a\u0435 \u0438 \u044d\u043a\u0441\u043f\u043e\u0440\u0442\u0435 \u0430\u0432\u0442\u043e\u043c\u043e\u0431\u0438\u043b\u0435\u0439 \u0441 \u044f\u043f\u043e\u043d\u0441\u043a\u0438\u0445 \u0430\u0443\u043a\u0446\u0438\u043e\u043d\u043e\u0432 \u0447\u0435\u0440\u0435\u0437 TSURUGI.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/frequently-asked-questions\\\/#breadcrumb\"},\"inLanguage\":\"zh-CN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.tsurugi.co.jp\\\/frequently-asked-questions\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/frequently-asked-questions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently Asked Questions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/#website\",\"url\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/\",\"name\":\"Tsurugi Inc.\",\"description\":\"Goods and services from Japan\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-CN\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/#organization\",\"name\":\"Tsurugi.Inc\",\"url\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-CN\",\"@id\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/cropped-cropped-3-Kopya-1-1-e1520367860599.png\",\"contentUrl\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/cropped-cropped-3-Kopya-1-1-e1520367860599.png\",\"width\":150,\"height\":150,\"caption\":\"Tsurugi.Inc\"},\"image\":{\"@id\":\"https:\\\/\\\/www.tsurugi.co.jp\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u0410\u0443\u043a\u0446\u0438\u043e\u043d\u044b \u0438 \u044d\u043a\u0441\u043f\u043e\u0440\u0442 \u0438\u0437 \u042f\u043f\u043e\u043d\u0438\u0438: \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u0438 \u043e\u0442\u0432\u0435\u0442\u044b | TSURUGI","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.tsurugi.co.jp\/frequently-asked-questions\/","og_locale":"zh_CN","og_type":"article","og_title":"- Tsurugi Inc.","og_url":"https:\/\/www.tsurugi.co.jp\/frequently-asked-questions\/","og_site_name":"Tsurugi Inc.","article_modified_time":"2026-09-08T05:11:37+00:00","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.tsurugi.co.jp\/frequently-asked-questions\/","url":"https:\/\/www.tsurugi.co.jp\/frequently-asked-questions\/","name":"\u0410\u0443\u043a\u0446\u0438\u043e\u043d\u044b \u0438 \u044d\u043a\u0441\u043f\u043e\u0440\u0442 \u0438\u0437 \u042f\u043f\u043e\u043d\u0438\u0438: \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u0438 \u043e\u0442\u0432\u0435\u0442\u044b | TSURUGI","isPartOf":{"@id":"https:\/\/www.tsurugi.co.jp\/#website"},"datePublished":"2025-11-10T20:25:57+00:00","dateModified":"2026-09-08T05:11:37+00:00","description":"\u041e\u0442\u0432\u0435\u0442\u044b \u043e \u0434\u0435\u043f\u043e\u0437\u0438\u0442\u0430\u0445, \u0441\u0442\u0430\u0432\u043a\u0430\u0445, \u043e\u043f\u043b\u0430\u0442\u0435, \u043f\u0440\u043e\u0432\u0435\u0440\u043a\u0435, \u0434\u043e\u0441\u0442\u0430\u0432\u043a\u0435 \u0438 \u044d\u043a\u0441\u043f\u043e\u0440\u0442\u0435 \u0430\u0432\u0442\u043e\u043c\u043e\u0431\u0438\u043b\u0435\u0439 \u0441 \u044f\u043f\u043e\u043d\u0441\u043a\u0438\u0445 \u0430\u0443\u043a\u0446\u0438\u043e\u043d\u043e\u0432 \u0447\u0435\u0440\u0435\u0437 TSURUGI.","breadcrumb":{"@id":"https:\/\/www.tsurugi.co.jp\/frequently-asked-questions\/#breadcrumb"},"inLanguage":"zh-CN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.tsurugi.co.jp\/frequently-asked-questions\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.tsurugi.co.jp\/frequently-asked-questions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.tsurugi.co.jp\/"},{"@type":"ListItem","position":2,"name":"Frequently Asked Questions"}]},{"@type":"WebSite","@id":"https:\/\/www.tsurugi.co.jp\/#website","url":"https:\/\/www.tsurugi.co.jp\/","name":"Tsurugi Inc.","description":"Goods and services from Japan","publisher":{"@id":"https:\/\/www.tsurugi.co.jp\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.tsurugi.co.jp\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-CN"},{"@type":"Organization","@id":"https:\/\/www.tsurugi.co.jp\/#organization","name":"Tsurugi.Inc","url":"https:\/\/www.tsurugi.co.jp\/","logo":{"@type":"ImageObject","inLanguage":"zh-CN","@id":"https:\/\/www.tsurugi.co.jp\/#\/schema\/logo\/image\/","url":"https:\/\/www.tsurugi.co.jp\/wp-content\/uploads\/2018\/03\/cropped-cropped-3-Kopya-1-1-e1520367860599.png","contentUrl":"https:\/\/www.tsurugi.co.jp\/wp-content\/uploads\/2018\/03\/cropped-cropped-3-Kopya-1-1-e1520367860599.png","width":150,"height":150,"caption":"Tsurugi.Inc"},"image":{"@id":"https:\/\/www.tsurugi.co.jp\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.tsurugi.co.jp\/zh\/wp-json\/wp\/v2\/pages\/22975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tsurugi.co.jp\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tsurugi.co.jp\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tsurugi.co.jp\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tsurugi.co.jp\/zh\/wp-json\/wp\/v2\/comments?post=22975"}],"version-history":[{"count":22,"href":"https:\/\/www.tsurugi.co.jp\/zh\/wp-json\/wp\/v2\/pages\/22975\/revisions"}],"predecessor-version":[{"id":24110,"href":"https:\/\/www.tsurugi.co.jp\/zh\/wp-json\/wp\/v2\/pages\/22975\/revisions\/24110"}],"wp:attachment":[{"href":"https:\/\/www.tsurugi.co.jp\/zh\/wp-json\/wp\/v2\/media?parent=22975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}