Tsurugi Co Ltd. Returns and Refunds Policy
Thank you for shopping at Tsurugi Co Ltd.
Please read this policy carefully. This is the Return and Refund Policy of Tsurugi Co Ltd.
We issue refunds for products purchased from Tsurugi.Inc online shop within 30 days of the original purchase of the product.
Unlike the majority of eBay or Online sellers who impose a strict return deadline, we want you to be 100% delighted with your purchase and that’s why we offer a 30-day, hassle free return period. So, if for any reason at all you are not delighted with your order, you can return it to us.(Term& Cons may apply, please see below)
Customers can exchange the product with a new one or ask for a refund.
Please contact us prior sending your purchase back to us quoting your order number.
We do recommend to return your package via registered mail service.
Conditions that must be met to issue a refund for a physical product:
- Product must be returned in its original packaging.
- Product isn’t used or damaged
- Product must have the receipt or proof of purchase.
- Customer physically received his purchased and changed his mind or item arrived damaged.
- Parcel should be back to our warehouse and delivery should be matched on the Tracking number.
*We will not refund a product if it doesn’t meet these conditions
In a situation with nonacceptance by the costumer of the Customs Clearance Fee/Tax, where costumer wish his parcel be returned to us:
- Item not on Sale, Full Postage charge + 5$ Packing fee apply.
- Item on Sale, Full Postage charge +5$ Packing fee + 20% of the final price fee apply.
*** Fees deducted from the final purchase value and the refund issued when parcel will be back to the Tsurugi Co. Ltd.
Who pays for the shipping costs, in the case of a return:
If customer change his mind and the package meets all the criteria above, the customer pays for the shipping costs, in case of a return.
Tsurugi Co. Ltd. responsible for the return charge in the case of the product/order mistake.
All returns should be addressed to:
Tsurugi Co. LTD
Refunds: Change of mind cancellation
All payments made via PayPal are protected by PayPal, in subject of the refund situation, funds will appear on customers PayPal account in 1-2 working days.
Payments made via Credit/Debit Card processed via STRIPE, in subject of the refund situation, funds will appear on the customers Statement in 10-15 working days.
Change of mind cancellation
Payments made via Credit/Debit Card processed via STRIPE, 5% fee will be deducted as per Stripe platform policy, by purchasing an item, you have accepted this policy and aware of 5% charge.
If the payment made via PayPal:
*If you have contacted us and willing the refund – no PayPal Fee + restocking fee
*If you have opened the case – 4% PayPal fee deduction + restocking fee
Most of the products are ordered directly from the manufacturers, free cancellation by the reason stated “Change of Mind” valid only 2 hours after the purchase.
If want to cancel after we have ordered goods from the manufacturer to be delivered to our warehouse, 10% restocking fee will apply.
Be aware, in case of “change of mind” Cancellations, Re-stock fee may apply, fees are based on manufacturer policy and agreement with Tsurugi Inc. Most of the products we are unable to return to the Manufacturer after the order is complete. Before purchase, if you do have any doubts – please contact our team for more information.
Next products can not be returned by the “change of mind” reason as we are unable to return products to the manufacturer or dealer:
*Accessories and Electronics, Fuel Pumps, Hikari, Outdoors, Health and Beauty products and Groceries.
Please be aware If you still change your mind and want to cancel the transaction, we will deduct 50% of original product price as a re-stock fee.
All products of 1.99$ are under Daiso Japan Trademark.
Returns or exchange of products purchased in Tsurugi Inc. 1.99$
No returns or exchange accepted after products are shipped to the customer. All products are purchased directly in physical Daiso Japan store after customer placed an order via Tsurugi Inc 1.99$ Shop.
Tsurugi Inc. not responsible for the quality of the products and acting as a 3d party to obtain and deliver goods to the costumer.
All products are manufactured by Daiso Japan and purchased in Japan.