Tsurugi Co Ltd. Returns and Refunds Policy
Thank you for shopping at Tsurugi Co Ltd.
Please read this policy carefully. This is the Return and Refund Policy of Tsurugi Co Ltd.
We issue refunds for products purchased from Tsurugi.Inc online shop within 30 days of the original purchase of the product.
Unlike the majority of eBay or Online sellers who impose a strict return deadline, we want you to be 100% delighted with your purchase and that’s why we offer a 30-day, hassle free return period. So, if for any reason at all you are not delighted with your order, you can return it to us.(Term& Cons may apply, please see below)
Customers can exchange the product with a new one or ask for a refund.
Please contact us prior sending your purchase back to us quoting your order number.
We do recommend to return your package via registered mail service.
Conditions that must be met to issue a refund for a physical product:
- Product must be returned in its original packaging.
- Product isn’t used or damaged
- Product must have the receipt or proof of purchase.
- Customer physically received his purchased and changed his mind or item arrived damaged.
- Parcel should be back to our warehouse and delivery should be matched on the Tracking number.
*We will not refund a product if it doesn’t meet these conditions
In a situation with nonacceptance by the costumer of the Customs Clearance Fee/Tax, where costumer wish his parcel be returned to us:
- Item not on Sale, Full Postage charge + 5$ Packing fee apply.
- Item on Sale, Full Postage charge +5$ Packing fee + 20% of the final price fee apply.
*** Fees deducted from the final purchase value and the refund issued when parcel will be back to the Tsurugi Co. Ltd.
Who pays for the shipping costs, in the case of a return:
If customer change his mind and the package meets all the criteria above, the customer pays for the shipping costs, in case of a return.
Tsurugi Co. Ltd. responsible for the return charge in the case of the product/order mistake.
All returns should be addressed to:
Tsurugi Co. LTD
All payments made via PayPal are protected by PayPal, in subject of the refund situation, funds will appear on customers PayPal account in 1-2 working days.
Payments made via Credit/Debit Card processed via STRIPE, in subject of the refund situation, funds will appear on the customers Statement in 10-15 working days.