Tsurugi Inc. Response to COVID-19

07/05/2020

We have an Update from the Japan Postal service today. Following countries are open for the EMS service (only) from now:

CANADA

SINGAPORE

FRANCE

KAZAHSTAN

*We are still able to post to all around Russian Federation via the ship to the Vladivostok and then with local postal services.

**Cancelation of the order:

The situation with the postal service is critical at the moment, please bear in mind, when placing the order, for most of the countries and delivery methods, unknown waiting time at the moment. Parcels will be ready and posted as soon as COVID will pass and Japan Post will be able to collect and post parcels.

When placing the order, you agree to wait.

If you willing to cancel after placing the order:

– Via PayPal first 24 hours, FREE, after 24 hours 5% fee

– Via Credit Card at any time 5% fee as deducted by STRIPE

– After 24 hours, when parcel is ready, 10% restoking fee

Please place your order if you are able to wait, our customer service representatives always available to answer your questions live via shop chat or email.

23/04/2020

COVID-19 is creating unprecedented challenges for all business around the world to operate as usual.

This page includes details about how Tsurugi Inc. is protecting our community in this difficult time.

While making the purchase at this time you should know:

– Tsurugi Inc. working usual hours and processing your orders as always

– Japan post has a limitation for international post, more information could be found on Japan Post web page following the link

https://www.post.japanpost.jp/int/information/2020/0401_02_en.html

you also can check if your country eligible here:

https://www.post.japanpost.jp/int/information/2020/0401_02_01_en.pdf

– We can prepare your order, and wait while the Post Office will be able to accept the parcels.

– Your transaction protected as usual, and we will be able to refund your money at any time*

– Before making the purchase please contact us and check the availability and the last updates on shipping and packing. Our team is ready to support you at any time.

– Please contact us BEFORE making the purchase of the sanitizing goods, protection masks etc. Market situation is unstable, prices are waved, so we will have to check with our dealers and shops BEFORE selling. Thank you for understanding.

We will update this page as the situation evolves − please check back for new information.

* If eligible, please check Terms and Conditions for goods not eligible for return and refund.