Tsurugi Inc. COVID-19 Delivery News and Updates

Dear friend!

Thank you for choosing our shop! We are doing all our best to provide a top-rated service, pandemic time it became a bit complicated due to suspensions of the delivery to some countries, also as delivery delays. Our team will provide as much information as we can so you always stay inform and to make your shopping experience stress free. Please use our chat button or email form to contact us. We are glad to help you at any time.

Important! We will also introduce additional fees for EMS addressed to Zone 2 (Oceania, North America, Central America, Middle East and Europe) effective June 1 because of rising transportation costs. For details, please see here (Japanese version only).


Delay of mail to countries and territories worldwide

August 27, 202

Due to the lockdown, the closing of airports and port facilities, and the suspension of exchange offices in response to the global pandemic, significant delays will be experienced in the delivery of inbound mail products in countries and territories worldwide.

We sincerely apologize for the inconvenience and we would very much appreciate your kind understanding of this situation.

For details on the latest status concerning the acceptance of mail items destined to countries and territories worldwide, and for information about delivery delays of mail items and other matters, please check here.

Delivery delays of EMS service to the U.S.

June 18, 2021

Japan Post has resumed EMS service to the U.S. effective June 1 (Tue.). Due to limited transportation capacity caused by the reduction or suspension of flights, additional time will be need for delivery of EMS.

The U.S. is also experiencing significant delivery delays due to a large increase in the volume of postal items.

We sincerely apologize for the inconvenience and we would ask for your patience and understanding as we work to restore normal EMS operations.


For details on the latest status concerning the acceptance of mail items destined to countries and territories worldwide and information about delivery delays of mail items and other, please check here:

https://www.post.japanpost.jp/int/information/overview_en.html

For the latest updates of the News on International Mail and EMS from Japan Post please click here:

https://www.post.japanpost.jp/int/information/index_en.html